Contact us
We handle inquiries by email and phone. Which channel to use depends on what you need — some issues are resolved faster by email because they require an order reference, a photo, or a fabric detail, and some are faster by phone. Below is the routing, so you do not have to guess.
FreshDicksHub is operated by SPORTLINE LLC, based in the Bronx, New York. We sell yoga apparel for women and men, and we ship to the United States and the European Union.
Before you write: the fastest route for common questions
Fabric, opacity, GSM, or “will this show through?” If a product page does not state the fabric composition by percentage, the weight in GSM, the stretch direction (two-way or four-way), or the opacity rating the supplier gives us, email us with the product name or SKU and the specific question. We will check the actual garment and tell you what we can confirm, or tell you that the information is unavailable. We do not expect you to infer whether a legging is opaque from a photograph, and we do not treat “you should have checked” as an answer when we did not publish the fabric weight in the first place.
If a listing repeats a “squat-proof” or “buttery soft” claim, the basis for that claim is stated on the page where the supplier has given us one. Where the supplier has not given us an opacity test result, the listing says the opacity is not rated rather than repeating the claim.
Sizing, or “which size for yoga?” Yoga apparel sizing is not the same as streetwear sizing. A women’s M in a high-compression legging is not cut the same as a women’s M in a relaxed top, and a men’s M is not the same body measurements as a women’s M. If the listing does not show the chest, waist, and hip measurements behind each size, email us with your measurements and the product SKU and we will check the garment’s actual dimensions. For men’s practice wear, tell us the size you normally wear in men’s tops or shorts, not the size you wear in women’s styles — the two size systems are stated separately on the listing for exactly this reason.
Already ordered and it does not fit? The question is whether the garment has been tried on or worn to a practice. A garment tried on over clean undergarments, indoors, with the original tags and hygiene liner intact, can be returned under the commercial returns process. A garment worn to a class, washed, stretched by prolonged wear, stained, or returned without the hygiene liner where one was supplied is not in a resaleable condition on the commercial track. If you are unsure which category your garment falls into, email us with photos before shipping anything back.
Order status or tracking. Check the tracking link in your shipping confirmation email first. Tracking events can take up to 72 hours to appear after that email, because scan data is generated when the parcel enters the carrier’s network. If nothing appears after 72 hours, email us with your order number and we will open a carrier inquiry. For APO/FPO/DPO addresses, a tracking gap does not necessarily mean the parcel is lost — tracking updates can be less frequent once the parcel enters the military postal system.
Payment declined or wallet did not load. Review the amount and currency shown in your banking interface, confirm your account is active and has sufficient funds, and check whether your bank has applied a fraud-prevention hold. If the decline reason is not shown to you, contact your bank — the decline decision is made by the issuer, and the issuer does not always transmit the specific reason to us. If you need to place a new order after a failed authorization, see the Payment Methods Policy for why the original order cannot be resumed.
Return or withdrawal. There are two separate tracks, and the correct channel depends on which one you are using.
If you are an EU/EEA consumer exercising your statutory 14-day withdrawal right, you do not need our pre-approval. Use the electronic withdrawal function on the site, or email us with a clear statement of withdrawal. The 14 days run from the day you receive the goods, and you then have 14 days to send them back. You bear the direct cost of return postage, as disclosed before purchase. A missing or damaged original polybag does not by itself entitle us to refuse a statutory withdrawal.
If you are making a commercial return (damaged item, wrong size outside the statutory route, change of mind), email us first for a Return Authorization number — an unauthorised commercial return may be refused or delayed.
Use email for: return and withdrawal requests, fabric and sizing questions, payment issues that need an order reference, damaged or incorrect item claims, and anything that requires attaching a photo or a screenshot.
Put the order number in the subject line, and state the issue in one line. For example: Order #SL-10482 — women's M legging, opacity question, photos attached or Order #SL-10482 — men's L shorts, waist measurement needed. An email without an order number takes longer to route, because we have to search for the order before we can answer.
For a damaged or incorrect item, attach clear photos showing the garment, the seam or fabric issue, and the packaging. For a sizing issue, tell us your chest, waist, and hip measurements and the size you normally wear, and — for men’s styles — confirm you are using the men’s size system. For a fabric question, tell us the SKU and whether you are asking about composition, GSM, stretch direction, or opacity. For a payment error, attach a screenshot of the error message and note the date, time, and method selected. These are the details we would ask for on the first reply, so sending them upfront removes one round trip.
Response time: we aim to reply within 24 hours on business days (Mon—Fri, 08:00—17:00 UTC−5). An email sent on Friday evening or over the weekend is treated as received on the next business day; the 24-hour window runs from then, not from the moment you pressed send.
Phone
+1 6462542334 — Mon—Fri, 08:00—17:00 UTC−5.
Use phone for: an order that is in progress and time-sensitive (for example, a dispatch delay you need to confirm before a deadline), a payment that is stuck and you need to know whether it went through, or a question that is faster to ask than to type.
Phone is not the faster route for a return request — we need the order reference and, for damage claims, photos, so email is the correct channel. It is also not the route for a statutory withdrawal, which must be in a form we can record (the electronic function or email), not a verbal statement on a call. It is also not the right channel for a fabric or opacity question, because we need the SKU to check the actual garment.
If you reach voicemail outside business hours, leave your order number and a one-line description; we will reply by email on the next business day.
Returns: where to send the parcel
Do not send a return to the sender’s address on the parcel. That address is the outbound shipping origin, not the returns address. A parcel sent there may be refused or delayed.
The return address is provided by our team after the return is authorised (commercial return) or after you notify us of withdrawal (statutory withdrawal). If you have not received a return address, email us before shipping anything.
Keep the tracking number and proof of postage for any return you arrange. If you arranged the return shipping yourself, you are responsible for the parcel until it reaches us.
What we need in a first message
To resolve an inquiry without a second exchange, include:
- Order number (format
SL-#####), or the email address used at checkout if you do not have the number; - What the issue is, in one sentence;
- What outcome you are asking for — a replacement, a refund, a size exchange, a fabric specification, a tracking check;
- Supporting evidence where relevant: photos for damage or incorrect items, a screenshot for a payment error, the tracking number for a delivery inquiry, and — for a sizing issue — your chest, waist, and hip measurements plus the size system (men’s or women’s) you are using.
Company and contact details
SPORTLINE LLC
1115 Jerome Ave #6B, Bronx, NY 10452, United States
Email: [email protected]
Phone: +1 6462542334
Hours: Mon—Fri, 08:00—17:00 UTC−5
Part number: 20261184325
