Return & Refund Policy

This Policy has two separate tracks, and it matters which one applies to your order.

Track 1 — Statutory withdrawal (EU/EEA consumers). If you are a consumer in the EU/EEA, you have a 14-day right to withdraw from the contract without giving a reason. This right is given by law. It does not require our pre-approval, and it cannot be shortened or replaced by the commercial rules below.

Track 2 — Commercial returns. This track applies to U.S. customers and to any return that is not made under the statutory withdrawal right — for example, a change-of-mind return from an EU customer after the 14-day statutory window, or a return from a jurisdiction without a statutory withdrawal right. It sets the operational rules (authorisation, condition, process) for returns we accept commercially.

Where the two tracks produce different outcomes, the statutory right controls. Nothing in Track 2 reduces a right you have under mandatory consumer law.

1. What Must Be Disclosed Before You Order (and How It Affects a Return)

Yoga apparel is a category where the information shown before purchase determines whether the garment is fit for you and whether a return is a customer-reason return or our error. This section states what we disclose and how it interacts with the two tracks.

1.1 Fibre composition, by component and by weight

For yoga apparel sold in the United States, the fibre content must be disclosed in internet advertising of the product, not only on a sewn-in label, under 16 CFR Part 303; where a fibre trademark or generic fibre name appears in an advertisement, a full fibre-content disclosure is required in at least one instance in that advertisement.

For EU consumers, Article 16(1) of Regulation (EU) No 1007/2011 requires the fibre composition to be clearly visible to the consumer before the purchase, including where the purchase is made by electronic means. The composition must be stated by weight percentage of all fibres contained, in descending order, using the recognised fibre names in the Regulation. Where a garment has more than one component with different fibre content — as is common in a legging with a separate gusset, or a sports bra with a separate lining — the fibre composition of each component must be stated, not only the body fabric.

Each listing therefore states the fibre composition by weight percentage, in descending order, for each component.

1.2 Fabric weight, stretch, and opacity

Where the supplier confirms GSM, stretch direction (two-way or four-way), or an opacity rating, the listing states it. Where the supplier does not provide an opacity test basis, the listing says opacity is not rated rather than repeating a “squat-proof” claim we cannot verify. A 200—220 GSM fabric is a different product from a 230—280 GSM compression fabric, and the listing tells you which one you are buying.

1.3 Size charts with body measurements, and men’s and women’s sizing stated separately

Every listing shows the chest, waist, and hip measurements, and inseam for leggings and shorts, behind each size, in centimetres and inches. Where a style is offered in both men’s and women’s sizing, the two size systems are stated separately, because a men’s M and a women’s M are not the same body measurements. A listing that shows only “M” without the size system is incomplete for a dual-gender style.

1.4 GPSR online offer disclosure (EU sales)

For offers directed to EU consumers, Article 19 of Regulation (EU) 2023/988 (GPSR) requires the product offer to clearly and visibly indicate at least:

• the manufacturer’s name, registered trade name or trademark, and the postal and electronic address at which the manufacturer can be contacted;
• where the manufacturer is not established in the EU, the responsible person in the EU and their postal and electronic address;
• product identification including a picture and type;
• any warning or safety information that must accompany the product, in a language easily understood by consumers.

The requirements in Article 19(a) and (b) are cumulative: the manufacturer’s details must be shown in every case, and where the manufacturer is outside the EU, the EU responsible person must be shown in addition, not instead. Each listing presents this information at the point of offer, not only in the parcel or behind a separate link.

1.5 Environmental claims: specific, substantiated, and limited to what the supplier confirms

We do not describe our range as “sustainable” or “eco-friendly” without a basis. Under the FTC Green Guides (16 CFR Part 260), an unqualified general environmental benefit claim may be deceptive, and a recycled content claim must rest on material diverted from the waste stream and must state the percentage by weight where the product is partly recycled. Where a garment carries a supplier-confirmed claim — for example, “made with 60% recycled polyester” — the listing states the claim and the basis the supplier has given us.

1.6 Health and body claims are not made

We do not describe a garment as “slimming,” “posture-correcting,” “fat-burning,” or as relieving a medical condition. Descriptive fit language — “compressive,” “relaxed,” “high-rise,” “full-coverage” — is used where it accurately describes the cut, not as a health or body-modification claim.

1.7 Why this matters for a return

If a return is caused by our failure to disclose a fibre composition, a size measurement, a GPSR warning, or a substantiated environmental claim that we were obliged to publish, the return is treated as our error under Section 2.2, and no deduction is made. If the return is for a customer reason (wrong size ordered, change of mind, the garment does not fit), Track 2 applies, with the cost allocation in Section 3.2 and the condition standard in Section 3.3.

2. Track 1 — Statutory Withdrawal (EU/EEA Consumers)

2.1 The 14-day period and how to withdraw

The period runs from the day you physically receive the goods, not from the date the order is placed.

From 19 June 2026, Article 11a of Directive 2011/83/EU (as amended by Directive (EU) 2023/2673) requires online traders selling to EU consumers to provide a prominently displayed, continuously available electronic withdrawal function for contracts that carry a statutory withdrawal right. The function must reflect a two-step process: an initial step indicating the intention to withdraw, followed by a confirmation step; the consumer must receive an acknowledgement of receipt on a durable medium without delay. The function on the Site is separate from a commercial return request. You may also withdraw by email with a clear statement that you are withdrawing. You do not need our pre-approval, and you do not need to give a reason.

After notifying us, you must send the goods back without undue delay and no later than 14 days from the date you communicated your withdrawal. You bear the direct cost of returning the goods, because this Policy informs you of that cost before purchase, as Article 14(1) permits.

2.2 What we refund

On a lawful withdrawal, we reimburse all payments received from you, including the standard outbound delivery cost, within 14 days of being informed. We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent them. Refunds are issued to the original payment method (iDEAL or BLIK).

Where import duties or VAT were included in the amount you paid at checkout, that amount is a payment received from you and falls within the refund obligation. Where duties or VAT were absorbed by us under DDP and did not appear as a separate charge in what you paid, they are a cost we incurred, not a payment received from you; they are not added to the refund, and not deducted from it either.

We do not impose a restocking fee, a handling fee, or any other charge on a lawful statutory withdrawal beyond the direct cost of return postage that this Policy discloses.

2.3 Handling and diminished value

The benchmark for a statutory withdrawal is what you could have done in a fitting room. You may unbox, inspect, and try the garment on over clean undergarments, indoors. Trying on is handling necessary to establish the nature, characteristics, and functioning of the garment. The Court of Justice has held that requiring a consumer to pay simply because they examined and tested the goods would impair the effectiveness of the withdrawal right (Messner, C-489/07). Recital 47 of the Directive gives the fashion example directly: the consumer may try on a garment, but not wear it.

You may be liable for diminished value only where the handling exceeded the fitting-room standard — for example, wearing the garment to a practice session, washing it, or staining it. The dividing line is evaluation vs use. This standard applies only where we provided the required withdrawal information. If we failed to provide that information, you are not liable for diminished value at all, however the garment was handled (Article 14(2)).

Hygiene liner and polybag. Under the statutory withdrawal right, a missing or damaged original polybag does not by itself entitle us to refuse the return or deduct an amount. A hygiene liner, where one is supplied on a garment such as leggings or a sports bra, is relevant to whether the garment can be resold on the commercial track, not to whether the statutory right exists. If the liner has been removed and the garment has been tried on over undergarments, we may assess diminished value on the commercial track, but the statutory right is not extinguished by the missing liner alone.

2.4 The narrow exclusion that does not apply to yoga apparel in the ordinary case

Article 16(e) of Directive 2011/83/EU excludes the withdrawal right for sealed goods that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery. This exclusion is aimed at goods such as opened cosmetics or personal care products, and at fashion items such as lingerie or swimwear that carried a real hygiene seal which the customer broke after delivery.

It does not operate as a general “worn activewear is non-returnable” rule. Yoga leggings and tops are not, without more, products that cannot be returned for hygiene reasons merely because they have been tried on. The exclusion applies only where (i) the goods were sealed at delivery, (ii) the seal was broken afterwards, and (iii) once unsealed, the goods are genuinely not suitable for return for health or hygiene reasons. A blanket commercial standard cannot substitute for that test.

3. Track 2 — Commercial Returns

3.1 Return windows

Commercial returns require pre-approval. Email with your order number, product name/SKU, and reason. For damaged or incorrect items, attach photos. We respond within 24 hours on business days with a Return Authorization number and the return address. An unauthorised commercial return may be refused or delayed.

3.2 Cost allocation

Return due to our error (damaged, defective, incorrect item, wrong size sent, or a required fibre, size, GPSR, or environmental-claim disclosure we failed to make): we cover return shipping and refund the item price plus the standard outbound delivery cost. No deduction for the original outbound shipping fee.

Customer-reason commercial return (wrong size ordered, change of mind, the garment does not fit):

• Return shipping is borne by you.
• Original outbound shipping fee ($6.99):** non-refundable. If the order qualified for free shipping at the **$150.00 threshold and the entire order is returned for a customer reason, the standard $6.99 outbound shipping cost we actually incurred is deducted.
• Import duties and VAT: where these were absorbed by us under DDP and did not appear as a separate charge in what you paid, they are not a payment received from you. For a commercial customer-reason return, non-recoverable import duties or VAT actually incurred may be deducted only where applicable law permits and the amount was disclosed before the return. A non-EU merchant without a VAT registration in the destination country generally has no mechanism to reclaim import VAT, and duty drawback requires an active filing tied to the original import entry. If a recoverable amount is later refunded to us, we will pass it through to you.

Important: this deduction does not apply to a lawful statutory withdrawal under Section 2, to a return caused by our error, or where consumer law requires a full refund including outbound delivery. No restocking fee is charged on any commercial return.

3.3 Condition standard for commercial returns (“resaleable” for yoga apparel)

For commercial, customer-reason returns, the garment must be in a condition that allows resale as new. We treat it as eligible where it has been tried on over clean undergarments, indoors, with the original tags attached and any hygiene liner intact. A garment that has been worn to a class, washed, stretched by prolonged wear, stained, or returned without the hygiene liner where one was supplied is not resaleable on this track.

A missing or damaged original polybag does not automatically disqualify a commercial return, but it may reduce the resale value of the garment, and that reduction is reflected in the condition assessment. We will state the basis for any condition-related reduction in the refund confirmation.

This commercial “resaleable as new” standard does not apply to Track 1 statutory withdrawals. For Track 1, the standard is Section 2.3 (fitting-room handling, evaluation vs use), not the commercial resale condition rule.

4. How to Initiate a Return

Statutory withdrawal (EU/EEA): use the electronic withdrawal function on the Site, or email with a clear statement of withdrawal. No pre-approval is required.

Commercial return: email with your order number, product name/SKU, and reason. For damaged or incorrect items, attach photos showing the garment and the packaging. We will respond with a Return Authorization number and the return address. Do not send a return to the sender’s address on the parcel; that address is the outbound origin, not the returns address.

Shipping the return: keep the tracking number and proof of postage. If you arranged the return shipping yourself, you are responsible for the parcel until it reaches us.

5. Refunds and Exchanges

Refund method: refunds go to the original payment method (iDEAL or BLIK). We cannot redirect to a different account.

Timing: statutory withdrawals are reimbursed within 14 days of being informed, subject to the withholding right in Section 2.2. Commercial returns are processed after inspection and can take up to 7 business days to appear on your account after initiation. This merchant-side timeline is separate from any timeline that applies between you and your payment service provider.

Exchanges: subject to availability. A size exchange on a commercial return does not extend or restart a statutory withdrawal period.

Cancellation before dispatch: you may cancel before dispatch and receive a full refund. Once dispatched, the statutory withdrawal right (where applicable) or the commercial return process applies.

6. Special Situations

Lost parcels (carrier-confirmed): full refund or replacement.

Incorrect or incomplete address: if the address you provided is wrong or incomplete and the parcel is returned to us, you are responsible for redelivery costs; original shipping fees are not refunded in that scenario.

Return parcels lost in transit: where you arranged the return shipping, you are responsible until the parcel reaches us. Keep the tracking number; we will assist with a carrier inquiry but cannot refund a return that never arrives unless the carrier confirms loss and the loss is attributable to a carrier we selected.

Items not purchased from SPORTLINE LLC: do not include them in a return. We will not forward them to a third party and may dispose of them after a reasonable holding period if unclaimed.

Refusal and failed clearance: if you refuse delivery of an order that conforms to the contract, or a parcel cannot be cleared because the destination customs authority requires documentation you have not provided, the order will be treated as a customer-reason return to the extent the law permits, and the deductions in Section 3.2 may apply.

GPSR recall remedy. If a product is subject to a safety recall under GPSR, you are entitled to a remedy choice of at least two of the following three options: repair, replacement, or adequate refund of at least the price paid. A recall remedy is separate from, and does not reduce, your statutory withdrawal right or commercial return rights under this Policy.

7. New York and California Return Policy Disclosures

7.1 New York — GBS § 218-a

New York General Business Law § 218-a requires an online retailer to conspicuously post its refund policy by a notice displayed or made accessible by hyperlink near the item itself, or by a notice displayed to or made accessible by hyperlink prior to the consumer requesting billing information. The notice must state whether refunds are given and under what conditions, including whether a refund applies to sale or “as is” merchandise, whether proof of purchase is required, any time limit, whether the refund is cash or store credit only, and any fee, including a restocking fee, and the dollar or percentage amount of each fee.

If a compliant notice is not posted, a New York consumer may, within 30 days of purchase, obtain a cash refund or credit at the buyer’s option, provided the merchandise has not been used or damaged and the purchase date can be verified. We maintain the required notice at checkout and on the product page.

7.2 California — Civil Code § 1723

California Civil Code § 1723 applies to a retail seller whose policy is not to give a full cash or credit refund, or not to allow equal exchanges, for at least seven days following purchase. The policy must be conspicuously displayed, and where a compliant disclosure is not made, the consumer may return the goods for a full refund within 30 days of purchase on proof of purchase.

This is a California statute; it applies to California consumers and is not a New York statute. We maintain the disclosure at checkout and on the product page for California consumers.

7.3 Note on other states

We do not describe rights under the Kentucky Consumer Data Protection Act (KCDPA) in this Policy. The KCDPA applies only where a business controls or processes the personal data of at least 100,000 Kentucky consumers, or 25,000 consumers while deriving more than 50% of gross revenue from selling personal data, and we do not meet that threshold. This Policy is organised around New York as the company’s home state and California as a state to which we direct sales and where § 1723 applies.

8. Contact

SPORTLINE LLC
1115 Jerome Ave #6B, Bronx, NY 10452, United States
Email: [email protected] (Mon—Fri, 08:00—17:00 UTC−5)
Phone: +1 6462542334
Part number: 20261184325