FAQs
This FAQ answers the questions we receive most often about yoga apparel orders. It summarises, but does not replace, our full policies. Where this FAQ and a full policy differ, the full policy governs. Nothing in this FAQ limits a right you have under mandatory consumer law.
FreshDicksHub is operated by SPORTLINE LLC, 1115 Jerome Ave #6B, Bronx, NY 10452. We sell yoga apparel for women and men, and we ship to the United States and the European Union.
1. Fabric, Opacity, and What the Listing Must Tell You Before You Order
Q: The listing says “squat-proof” or “buttery soft” but doesn’t give the fabric weight. How do I know whether it will show through?
“Squat-proof” without a stated GSM or an opacity test basis is a marketing phrase, not a specification. For yoga leggings, the practical range is well established in production: 220—260 GSM nylon/spandex with a gusset is the range that reliably passes a light test under deep stretch, while 160 GSM fabric is the range that fails it. Below roughly 200 GSM, transparency risk rises sharply; 200—220 GSM is acceptable for light colours but not for darker or compression-sensitive applications. A 230—280 GSM fabric is the range commonly associated with sculpting and compression styles, where opacity is a design requirement rather than an afterthought.
Where the supplier gives us a GSM and an opacity rating, the listing states both. Where the supplier does not give us an opacity test basis, the listing says opacity is not rated rather than repeating “squat-proof.” If a listing is missing the GSM and you need it before ordering, email us with the SKU and we will check the actual garment.
Q: What fibre information must the listing show, and why does it matter for yoga?
For yoga apparel sold in the United States, the fibre content must be disclosed in internet advertising of the product, not only on a sewn-in label, under 16 CFR Part 303. For EU consumers, Article 16 of Regulation (EU) No 1007/2011 requires the fibre composition by weight percentage to be clearly visible to the consumer before the purchase, including where the purchase is made by electronic means. Where a garment is made of multiple components, the online disclosure must cover each component separately, with fibres listed by weight in descending order using the generic fibre names permitted by the Regulation. Each listing therefore states the fibre composition by weight percentage, in descending order, for each component.
Fibre composition is not a formality for yoga. Nylon/spandex and polyester/spandex behave differently in compression, recovery, and opacity. A 78% nylon / 22% spandex blend is a different product from a 90% polyester / 10% spandex blend, and the listing tells you which one you are buying.
Q: The size chart only shows S/M/L. How do I choose between women’s and men’s sizes?
Every listing shows the body measurements behind each size — chest, waist, and hip, and inseam for leggings and shorts, in centimetres and inches — not just the letter. A women’s legging size chart is built on waist and hip ranges (for example, S: waist 26—28 in, hip 36—38 in, inseam 28—29 in; M: waist 28—30 in, hip 38—40 in, inseam 29—30 in). For men’s practice wear, the listing states the men’s size system separately from the women’s system, because a men’s M and a women’s M are not the same body measurements. If you normally wear a women’s size and are buying a men’s style, use the men’s measurements on the listing, not your women’s letter size.
Q: What about GPSR manufacturer details and warnings before I order?
For offers directed to EU consumers, Article 19 of Regulation (EU) 2023/988 (GPSR) requires the product offer to indicate, clearly and visibly: the manufacturer’s name, registered trade name or trademark, postal address, and electronic address; where the manufacturer is not established in the EU, the responsible person in the EU with their postal and electronic address; product identification including a picture and type; and any warning or safety information that must accompany the product. Each listing presents this information at the point of offer.
If a listing is missing a required fibre disclosure, size measurement, or GPSR warning, that is our error, not a customer-reason return.
2. Trying on Yoga Apparel, Statutory Withdrawal, and What “Used” Means
Q: Can I try the leggings or top on? Where is the line between trying and wearing?
For a statutory withdrawal (EU/EEA consumers), the benchmark is what you could have done in a fitting room: try the garment on, check coverage, compression, and fit, and decide. Trying on over clean undergarments, indoors, is handling necessary to establish the nature and functioning of the garment. The Court of Justice has held that requiring a consumer to pay simply because they examined and tested the goods would impair the effectiveness of the withdrawal right (Messner, C-489/07).
You may be liable for diminished value only where the handling exceeded the fitting-room standard — for example, wearing the garment to a practice session, washing it, or staining it. The dividing line is evaluation vs use. If we failed to provide the required withdrawal information, you are not liable for diminished value at all, however the garment was handled.
Q: I removed the hygiene liner or the original polybag is gone. Can I still return it?
Under the statutory withdrawal right, the absence of the original polybag does not by itself entitle us to refuse the return or deduct an amount. A hygiene liner, where one is supplied on a garment such as leggings or a sports bra, is relevant to whether the garment can be resold on the commercial track, not to whether the statutory right exists. If the liner has been removed and the garment has been tried on over undergarments, we may assess diminished value on the commercial track, but the statutory right is not extinguished by the missing liner alone.
Q: Does the “sealed goods” hygiene exclusion apply to yoga apparel?
Not in the ordinary case. Article 16(e) of the Consumer Rights Directive excludes the withdrawal right for sealed goods unsuitable for return for health or hygiene reasons that have been unsealed after delivery. That exclusion is aimed at products where opening genuinely spoils the goods, such as opened cosmetics or personal care items. A pair of leggings tried on over undergarments is not, without more, a product that cannot be returned for hygiene reasons. A blanket “no returns on worn activewear” rule is not the same as the narrow Article 16(e) exclusion.
3. Commercial Returns: What “Resaleable” Means for Yoga Apparel
Q: What condition must the garment be in for a commercial return?
For a customer-reason commercial return, the garment must be in a condition that allows resale as new. We treat it as eligible where it has been tried on over clean undergarments, indoors, with the original tags attached and any hygiene liner intact. A garment that has been worn to a class, washed, stretched by prolonged wear, stained, or returned without the hygiene liner where one was supplied is not resaleable on this route.
This commercial standard is separate from the statutory standard in Section 2. Do not apply “resaleable as new” to a statutory withdrawal; the correct test there is the fitting-room handling standard.
Q: Who pays return shipping, and what is deducted?
Return due to our error (damaged, defective, incorrect item, wrong size sent, or a required fibre or GPSR disclosure we failed to make): we cover return shipping and refund the item price plus standard outbound delivery. No deduction.
Customer-reason commercial return: you pay return shipping. The original outbound shipping fee is non-refundable. If the order qualified for free shipping at $150.00** and the **entire order** is returned for a customer reason, the standard **$6.99 outbound fee is deducted. Non-recoverable import duties or VAT actually incurred by us may be deducted only where the law permits; we will state the deduction and its basis in the refund confirmation. No restocking fee is charged.
This deduction does not apply to a lawful EU statutory withdrawal, to a return caused by our error, or where consumer law requires a full refund.
Q: Do I need pre-approval for a return?
Statutory withdrawal (EU/EEA): No. Use the electronic withdrawal function on the site or email a clear statement of withdrawal. The 14 days run from the day you receive the goods; you then have 14 days to send them back.
Commercial return: Yes. Email with your order number and reason; we respond within 24 hours on business days with a Return Authorization number.
4. Payment: What iDEAL and BLIK Actually Require
Q: Which payment methods can I use?
We accept iDEAL (orders to the Netherlands in EUR) and BLIK (orders to Poland in PLN). No card-number fields are presented, and we do not accept Visa, Mastercard, or other card payments.
Q: When do I see the wallet options — before or after I click “Place Order”?
After. You fill in your shipping information, click “Place Order,” and the system then evaluates your destination country and order currency to determine which of the two local methods applies. The order is created in pending status; it is not accepted for processing until the wallet authorisation is confirmed.
Q: Why does BLIK time out so quickly?
BLIK: you generate a six-digit code in your banking app. The code is valid for 2 minutes. You enter it on the payment page and must confirm inside the banking app within 60 seconds of the payment starting. If the window expires, you need a new code. The timeout is enforced by the BLIK system, not by us.
iDEAL: you select iDEAL and are offered a bank list or, where supported, a QR code. If you choose a bank, you are redirected to your bank’s online environment to sign in and confirm. If you scan the QR code, you confirm in your banking app.
Q: My payment was declined. Can I retry the same order?
In most cases, no — you need to place a new order. A failed or timed-out authorisation cannot be resumed on the original order record, because the authentication reference tied to the failed attempt is consumed. This does not affect any right you may have against your bank under PSD2.
5. Delivery: Three Lanes, Military Addresses, and Tracking
Q: How long will delivery take?
Delivery time depends on the destination.
United States (contiguous 48 states): processing 1—3 + transit 5—8 = 6—11 business days.
United States to major EU destinations (France, Germany, Italy, Spain, the Netherlands, Belgium, and comparable markets): processing 1—3 + transit 7—11 = 8—14 business days.
United States to other EU destinations (Portugal, Sweden, Greece, Finland, Poland, and comparable markets): processing 1—3 + transit 9—14 = 10—17 business days.
These windows include DDP customs clearance. They are estimates, not guaranteed dates.
Q: I’m shipping to an APO/FPO/DPO military address. Does the U.S. window apply?
No. USPS is the only carrier that can deliver to APO/FPO/DPO addresses. USPS Ground Advantage shipments to certain military destinations may take 45—60 days after shipping to arrive. The standard U.S. transit window does not apply to military addresses.
Q: Where is my tracking number, and when will it update?
We email a tracking number when the parcel leaves our facility. Tracking events can take up to 72 hours to appear. If nothing appears after 72 hours, contact us and we will open a carrier inquiry.
6. Your Privacy: Fit Data and Opt-Out Signals
Q: Is my size or body measurement “health data” or “sensitive data”?
No, not in the ordinary case. A size selected for a legging, or a chest/waist/hip measurement entered to use a size chart, is a commercial fit parameter, not a health diagnosis. It is not treated as “data concerning health” under GDPR Article 9, or as “health information” under the CPRA. The position changes only if you volunteer a health condition in a message — for example, that you need a specific compression level for a medical reason. We use that statement only to answer the inquiry and do not store it as a fit profile.
Q: What happens if I send a Global Privacy Control (GPC) signal?
We treat a GPC signal as a valid opt-out of sale or sharing for the browser or device on which it is sent. Under CPPA regulations effective 1 January 2026, a California business must provide a means for the consumer to confirm that the opt-out request, including a GPC signal, has been recognised and processed — a visible indicator such as a badge, toggle, or message, not merely backend handling. We maintain that indicator and test GPC handling periodically.
7. Refunds and New York / California Return Policy Disclosures
Q: How long does a refund take to appear?
For statutory withdrawals: we reimburse within 14 days of being informed, subject to the right to withhold until we receive the goods back or you provide evidence of return. For commercial returns: after inspection, up to 7 business days to appear. Refunds go to the original payment method; we cannot redirect to a different account.
Q: I’m a New York customer. What does New York law require of your return policy?
New York General Business Law § 218-a requires an online retailer to conspicuously post its refund policy by a notice displayed or accessible by hyperlink near the item itself, or by a notice displayed to or accessible by hyperlink prior to the consumer requesting billing information. The notice must state whether refunds are given and under what conditions, including whether a refund applies to sale or “as is” merchandise, whether proof of purchase is required, any time limit, whether the refund is cash or store credit only, and any fee, including a restocking fee, and the dollar or percentage amount of each fee. If a compliant policy is not posted, the consumer may, within 30 days of purchase, obtain a cash refund or credit at the buyer’s option, provided the merchandise has not been used or damaged and the purchase date can be verified. We maintain the required notice at checkout and on the product page.
Q: I’m a California customer. Does the commercial return window limit my rights?
If a limited return policy is not disclosed conspicuously before the purchase is completed, California Civil Code § 1723 gives the consumer a default right to return the goods for a full refund within 30 days of purchase, on proof of purchase. The policy must be shown in a manner reasonably calculated to be seen before the purchase is completed. We maintain the disclosure at checkout and on the product page. This is a California statute; it applies to California consumers and is not a New York statute.
Note on other states. We do not process the personal data of Kentucky residents at a volume that triggers the Kentucky Consumer Data Protection Act (KCDPA), which applies only where a business controls or processes data of at least 100,000 Kentucky consumers, or 25,000 consumers while deriving more than 50% of gross revenue from selling personal data. This FAQ therefore does not describe KCDPA rights.
8. Still have a question?
SPORTLINE LLC
1115 Jerome Ave #6B, Bronx, NY 10452, United States
Email: [email protected] (Mon—Fri, 08:00—17:00 UTC−5)
Phone: +1 6462542334
Part number: 20261184325
