Payment Methods

This Policy explains which payment methods we accept, how the checkout routes a payment, what happens when a payment fails, and the security boundaries that apply. Nothing in this Policy limits a right you have under mandatory consumer law or under the payment services rules applicable to your bank or wallet provider.

FreshDicksHub is operated by SPORTLINE LLC, 1115 Jerome Ave #6B, Bronx, NY 10452, United States. We sell yoga apparel for women and men, and we ship to the United States and the European Union.

1. What You Should Know Before You Pay

Payment in a yoga apparel store is not only a transfer of money. The information you see before you authorise the payment determines whether the garment is the one you are expecting, and whether a later return is a customer-reason return or our error. This section states what the listing discloses and how that disclosure interacts with the payment.

1.1 Fibre composition and fabric weight

For yoga apparel sold in the United States, fibre content must be disclosed in internet advertising under 16 CFR Part 303; for EU consumers, Article 16(1) of Regulation (EU) No 1007/2011 requires the fibre composition to be clearly visible to the consumer before the purchase, including where the purchase is made by electronic means. Where a garment has more than one component with different fibre content — a legging with a separate gusset, a sports bra with a separate lining — each component’s composition must be stated.

Where the supplier confirms GSM, stretch direction, or an opacity rating, the listing states it. Where no opacity test basis exists, the listing says opacity is not rated rather than repeating a “squat-proof” claim we cannot verify. A 200—220 GSM fabric is a different product from a 230—280 GSM compression fabric, and the listing tells you which one you are paying for.

1.2 Men’s and women’s sizing are separate fields, not interchangeable

Every listing shows the chest, waist, and hip measurements, and inseam for leggings and shorts, behind each size. Where a style is offered in both men’s and women’s sizing, the two systems are stated separately. A men’s M and a women’s M are not the same body measurements, and the order record stores the size system you selected alongside the size, so a later exchange does not confuse the two.

1.3 GPSR online offer information (EU sales)

For offers directed to EU consumers, Article 19 of Regulation (EU) 2023/988 (GPSR) requires the product offer to clearly and visibly indicate the manufacturer’s name, registered trade name or trademark, and postal and electronic address; where the manufacturer is not established in the EU, the responsible person in the EU and their postal and electronic address; product identification including a picture and type; and any warning or safety information that must accompany the product. The manufacturer information and the EU responsible person information are cumulative: the manufacturer’s details are shown in every case, and the responsible person is shown in addition where the manufacturer is outside the EU.

If a listing is missing a required fibre disclosure, size measurement, or GPSR warning, and that omission causes a return, the return is treated as our error, not a customer-reason return. You do not bear return postage for a return caused by a disclosure we failed to make.

2. Accepted Payment Methods

We accept iDEAL and BLIK. No other payment methods are offered on the Site.

iDEAL is a Dutch bank-based payment method. It is offered for orders shipped to the Netherlands and settled in EUR. The customer selects a bank at checkout and authorises the payment in the bank’s own online environment; the payment is irrevocable once completed, which reduces chargeback risk compared with card payments.

BLIK is a Polish mobile payment method. It is offered for orders shipped to Poland and settled in PLN. The customer generates a six-digit code in the banking app and confirms the payment in that app.

Availability is destination-dependent and currency-dependent. We do not present card-number fields, and we do not accept Visa, Mastercard, or other card payments.

3. The Checkout Flow, Method by Method

Payment method selection occurs after you click “Place Order,” because the system needs the final destination and currency to determine which of the two local methods is available. The authorisation steps differ by method.

3.1 iDEAL

1. You add items to the cart, proceed to checkout, and enter your billing and shipping information.
2. You click “Place Order.” The order is created in pending status.
3. If your order qualifies for iDEAL, the method is displayed. You select iDEAL and are presented with a bank list or, where supported, a QR code.
4. If you choose a bank, you are redirected to your bank’s online environment to sign in and authorise the payment. If you scan the QR code, you confirm the payment in your mobile banking app. Authorisation always takes place in the banking environment, not on our page.
5. You are redirected back to the Site, and the result is displayed.

3.2 BLIK

1. You add items to the cart, proceed to checkout, and enter your billing and shipping information.
2. You click “Place Order.” The order is created in pending status.
3. If your order qualifies for BLIK, the method is displayed. You open your banking app and generate a six-digit code (valid for 2 minutes).
4. You enter the code on the payment page. A push notification is sent to your banking app.
5. You must confirm inside the banking app within 60 seconds of the payment starting. If the window expires, you need a new code. The timeout is enforced by the BLIK system, not by us.
6. You are redirected back to the Site, and the result is displayed.

Common to both methods: an order is pending until the wallet authorisation is confirmed. If authorisation fails, is cancelled, or times out, the order does not enter processing and no payment is taken.

4. Strong Customer Authentication

Payments in the EEA are subject to Strong Customer Authentication (SCA) under PSD2. SCA applies to bank-based payment methods as well as to card payments: for iDEAL, authentication happens within the customer’s banking environment, and for BLIK, authentication is performed through the combination of the six-digit code and the confirmation in the banking app.

The authentication step is controlled by your bank or wallet provider, not by us. We cannot override a bank’s authentication requirement, bypass a declined authentication, or instruct a bank to approve a payment it has declined.

5. When a Payment Fails

If a payment is declined, fails, is cancelled, or does not complete within the method’s timeout window, the order remains unpaid and does not enter processing. In most cases, the authorisation session cannot be resumed after a decline or timeout. You will need to place a new order on the Site.

A failed or timed-out authorisation cannot be resumed on the original order record because the authentication reference tied to the failed attempt is consumed and a new authorisation requires fresh authentication. If a pending amount appears in your banking app, the release timing is controlled by your bank; we cannot release a bank-side hold.

Your rights against your bank are separate. If you believe a payment was taken without your authorisation, or was executed incorrectly, you may have a right to a refund from your payment service provider under the rules implementing PSD2. Under Article 77, a payer can request a refund of an authorised payment transaction within 8 weeks from the date the funds were debited, and the payment service provider must respond within 10 business days, either refunding or giving reasons for refusal. Those rights operate between you and your bank; we will cooperate with a bank inquiry where an order is affected.

6. Security and the Zero-Storage Boundary

Payments are processed through licensed payment service providers that handle payment data under their own regulatory and security obligations. Our security boundary is zero storage of payment credentials: we do not store your online banking password, wallet login credentials, full payment account number, CVV, or one-time authentication codes on our servers.

If you receive a request for such information that appears to come from FreshDicksHub, do not respond; contact us using the details in Section 8 first. The request is not from us if it asks for a banking password, a wallet login, a full account number, a CVV, or an authentication code.

7. Order Confirmation and Refunds

Order confirmation. Once payment is successfully authorised and verified, we send an order confirmation to the email address provided at checkout. This confirms that the order has been received and accepted for processing. It is not a dispatch confirmation.

Refunds. Refunds are issued to the original payment method (iDEAL or BLIK). We cannot redirect a refund to a different payment method or a different account. Where a refund is due under our Returns & Refunds Policy, we process it after the return is received and inspected, or after a cancellation or refund approval. Refund processing can take up to 7 business days to appear on your account after we initiate it; the posting time depends on the payment provider and your bank. This merchant-side timeline is separate from any timeline that applies between you and your payment service provider under PSD2, as described in Section 5.

Cancellation before dispatch. You may cancel an order before it is dispatched and receive a refund to the original payment method. Once an order has been dispatched, cancellation is governed by the statutory withdrawal right where it applies, or by the commercial return process in our Returns & Refunds Policy.

8. Contact

SPORTLINE LLC
1115 Jerome Ave #6B, Bronx, NY 10452, United States
Email: [email protected] (Mon—Fri, 08:00—17:00 UTC−5)
Phone: +1 6462542334
Part number: 20261184325